At Online IT, we strive to provide excellent customer service and satisfaction. If you're not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds:

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain products may not be eligible for refunds due to their nature.

Requesting a Refund:

To request a refund, please contact our customer support team within 3 days of receiving your item. You can reach us via email at info@onlineit.com.np or by phone at (+977) 01-5913148.
Please provide your order number and a brief explanation of why you're requesting a refund.

Refund Process:

Once your request is received and approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your issuer's policies.

Return Shipping:

If the return is due to a defect or an error on our part, we will cover the cost of return shipping. If the return is for any other reason, you will be responsible for paying for your shipping costs for returning your item.

Exchanges:

If you would like to exchange your item for a different one, please contact us to arrange the exchange process.

Contact Us:

If you have any questions about our refund policy, please contact our customer support team.